Answers from the product page, in one place. Anything else? Send us a message on our Contact page.
Using it
What is it?
A palm-sized kids' microscope with its own 2-inch color screen on top. Set it on a leaf, a bug, a coin or a fingertip, look down at the screen, and the tiny details show up big.
Do I need a phone, tablet or anything to download?
No. The screen is built in, so it works on its own, inside or outside. There is nothing to download.
Is it really 1000x? How sharp is the picture?
It zooms up to 1000x using digital zoom. The camera is HD (1080P), and that is the picture quality you get. It shows the surface of things up close, like the veins on a leaf. It is not a lab microscope, so it won't show cells or germs.
Is it easy for a young kid to use?
Yes. Kids press power, set it down on what they want to see, and turn the wheel on the side until the picture is sharp. It stands up by itself, so they don't have to hold it steady. Younger kids may need a few tries to get the picture sharp.
Does it work in a dim room?
Yes. 8 little lights around the lens light up whatever it's sitting on, and you can make them brighter or dimmer. That helps in a dim room or in the shade.
How long does the battery last?
It has a built-in rechargeable battery that lasts about 2 hours per charge. Charge it with the USB-C cable in the box and a phone charger. There are no batteries to buy.
Can we use it with a computer?
Yes. Live View: plug it into any laptop with the cable in the box, choose PC camera on the microscope, and open the laptop's camera app (Camera on Windows, Photo Booth on a Mac) to see it live on a bigger screen. Photos and videos saved on a memory card can be copied to a computer with a card reader.
What's in the box?
The microscope, a USB-C charging cable, a lanyard, a small clear holder for tiny things, and instructions. It saves about 200 photos inside. For extra storage it takes a microSD card, and you can add a 32GB card for $9.99. Please use 32GB, because we have not confirmed that larger cards work.
What ages is it for?
It's meant for ages 5 to 10. The box says ages 3 and up, and it is not for children under 3 because it has small parts. Younger kids may need a few tries with the wheel.
Can it get wet?
No, it isn't waterproof. Keep it dry, and wipe the clear base with a soft cloth if it gets dirty.
Orders, shipping and refunds
How much is shipping, and how long does it take?
Standard shipping is $4.99 and arrives in 5 to 10 business days. Insured express shipping is $9.99 and arrives in 4 to 8 business days (estimated). We email you a tracking link when your order ships. Tracking can take a few days to show movement.
What if it breaks, or it's not right for us?
Full refund if you're not happy within 60 days of delivery. That is true even if it has been used, and we will pay the return shipping. If it arrives broken, we will replace it or refund you. Damage after delivery is not covered.
What does the 1-year warranty cover?
The optional 1-year warranty ($9.99) can be added in the cart. It gives a one-time replacement if your microscope is damaged or defective within 1 year of delivery. To make a claim, send us a message on our Contact page with your order number. We will reply and ask for a photo.
How do I start a return or a warranty claim?
Send us a message on our Contact page with your order number.